Privacy Policy

Noise Complaint Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you interact with our advertisements, website, or enquiry forms, we may collect the following information:

  • Your name

  • Your email address

  • Your business name

We collect this information directly from you when you provide it to us.

2. Why We Collect Your Information

We collect your personal information so that we can:

  • Respond to your enquiries

  • Provide you with information about our services

  • Send you marketing communications (if you have opted in)

  • Improve our services and advertising

You may choose not to provide us with personal information, but this may limit our ability to respond to your enquiry or provide services.

3. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

  • Information collected through Meta ads may be stored securely in third-party platforms (e.g., Meta Business Manager, CRM or email systems).

  • Access to your information is restricted to authorised team members only.

4. Disclosure of Your Information

We will not sell, rent, or trade your personal information.
We may disclose your personal information to:

  • Service providers who assist us in managing our advertising, marketing or communications (e.g., email or CRM providers)

  • Regulatory authorities where required by law

Some service providers may be located outside of Australia. Where this occurs, we take reasonable steps to ensure that your personal information is protected in line with Australian privacy laws.

5. Accessing and Correcting Your Information

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details below.
If you have concerns about how we have handled your personal information, you can contact us using the details below. We will respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

6. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct or have a concern about the handling of your personal information, please contact us at:

Noise Complaint Pty Ltd
Email: hello@noisecomplaint.com.au